zoho desk

Zoho Desk can be described as cloud-based help chair solution from Zoho Enterprise, catering to businesses of their sizes. Key features can include management of customer care tickets, a customer care portal, contract relief and report creating.

Zoho Desk collates interactions from various multimedia (email, phone, chat with, social media, some self-service portal, forums and forms) not to mention presents them within place. Tasks along the lines of ticket assignment, system escalations, notification rules not to mention time-based actions are generally automated by putting workflow rules. A better solution provides customizable not to mention scheduled reports, happiness ratings and then a graphical dashboard for analyzing customer satisfaction.


Integration with Zoho customers relationship management (CRM) creates a chance for feeding of customers information into flights logged in Zoho Chair, which enables service agents to recognize more about the shoppers.


The solution even enables users to help with making custom changes, along the lines of renaming tabs, putting in new departments, modifying email templates, translating business hours not to mention adding of guidance folders. Zoho Desk may well also be integrated with clients’ in-house units.